Frequently asked questions

Shipping/Customs

All orders within India and to international destinations will be shipped by Federal Express (FedEx). Shipping charges will vary depending on weight and volume of the order, and destination country. Shipping charges include packing and handling charges. Weights are calculated as shipping weights (i.e., including presentation and packing boxes where applicable).

PLEASE NOTE: International orders may be subject to customs, VAT and sales tax tariffs in recipient countries. FedEx will pay these charges at point of entry and collect any amount due from the recipient. If you are ordering as a gift, you may want to notify the recipient that additional charges of this type may be collected. Prices given on the site include the GST tax that came into effect in India on 1 July 2017.

Delivery Times

Orders will be shipped within 48 hours of receipt, and an e-mail confirmation will be sent with the tracking number. Please note that all international shipments will clear customs in India, as well as in the recipient country, and in rare cases there may be resulting delays that are beyond our control. The FedEx tracking number will allow you to monitor progress of the shipment.

Sizes

Bangles are offered in two sizes, medium (6.2 cms; approx 2-3/8 inches) and large (6.5 cms; approx 2-5/8 inches). These are the interior diameter measurements.

Currency

Website prices are given in Indian rupees, at the prices that the products retail for in the Museum Shop in Mehrangarh Fort, Jodhpur. A currency conversion tab has been provided to give you approximate equivalent in your own currency. Please note that the actual amount charged may differ slightly from this, as your credit card company/bank will convert the price at the rate applicable on their billing date.

Returns

Damaged products or incorrectly filled orders may be returned within 48 hours of receipt. Please contact your local Federal Express office for instructions.